Cancellation policy

Effective Date: 19 May 2025
Thank you for shopping with BDSM Private Limited on https://bdsmstore.shop/ (the “Platform”). We want you to enjoy a smooth and transparent post-purchase experience. This policy explains how order cancellations are handled and how you can contact us for support.

1. Order Cancellation

Before dispatch – You can cancel from your account dashboard or by emailing us. A full refund is issued to the original payment method.
After dispatch – Refuse delivery or raise a return request under our return policy.

2. Contact & Grievance Redressal

Returns & Refunds Desk
BDSM Private Limited (E-commerce Division)
Shop No-4, Kh.no-90 Meerut, Ghaziabad, Uttar Pradesh, India, 201001
Email: bdsmpvtltd@gmail.com
Phone: +91 8512827601
Website: https://bdsmstore.shop/
We aim to resolve all refund or return queries within 5 working days of receipt.