Effective Date: 19 May 2025

Thank you for shopping with BDSM Private Limited on https://bdsmstore.shop/ (the “Platform”). We want you to enjoy a smooth and transparent post-purchase experience. This policy explains when you can return products, how refunds are issued, and how to cancel an order.

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1. Overview

You may request a return, exchange or refund for eligible items within the timeframes set out below.

All requests are subject to the conditions in this policy and to applicable Indian consumer-protection laws (including the Consumer Protection Act 2019).

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2. Return & Refund Window

Category	Return / Exchange Period	Example Products
Standard Items	7 calendar days from delivery	Apparel, accessories, printed materials (non-defective)
Defective / Damaged on Arrival	48 hours from delivery	Any item received damaged, misprinted or defective
Perishables / Personal-Care / Intimate Goods	Non-returnable / Non-refundable unless defective	Customized prints, personal items

If the product arrived damaged, record an unboxing video and photographs; these may be required for approval.

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3. Eligibility Conditions

• Original condition – Unused, unwashed, unaltered and with all tags, manuals, accessories and original packaging.
• Proof of purchase – Valid order number and invoice.
• Return authorisation – A Return Merchandise Authorisation (RMA) must be issued by us before sending anything back.

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4. Non-Returnable Items

• Gift cards / vouchers
• Downloadable software / digital goods
• Items explicitly marked “Final Sale” or “Non-returnable” on the product page
• Products damaged due to misuse, neglect or normal wear & tear

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5. How to Initiate a Return

Contact us within the applicable period via:

Email: bdsmpvtltd@gmail.com
Phone: +91 8512827601

Provide order number, reason, photos/video (if damaged).

• Receive RMA – We’ll email you an RMA number and courier pickup instructions or a return shipping label.
• Pack securely – Include all accessories and a copy of the invoice.
• Hand over to courier – Or self-ship to the address we provide. Keep the tracking receipt.
• Quality check – Once received, our QC team inspects the item (2–3 business days).
• Refund / exchange approval – You’ll get an email update; if rejected, we’ll ship the item back at your cost.

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6. Refund Method & Timeline

Payment Mode	Refund Mode	Processing Time (after QC approval)
UPI, Debit/Credit Card, Net-Banking	Original payment source	5–7 business days
Cash on Delivery (COD)	Bank transfer (NEFT/IMPS)	5–7 business days (bank details required)
Wallet / Store Credit	Same store wallet	24 hours

Processing times may vary due to bank/issuer policies. We will notify you once the refund is initiated.

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7. Late or Missing Refunds

If you haven’t received a refund:

• Check your bank or payment app again
• Contact your card issuer/bank; posting delays sometimes occur
• Still no update after 10 business days? Email bdsmpvtltd@gmail.com with your RMA and refund reference

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8. Exchanges

We replace items only if they are defective, damaged in transit, or delivered in the wrong size/variant (subject to stock availability). Follow the same RMA process and specify “Exchange” in your request.

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9. Order Cancellation

• Before dispatch – You can cancel from your account dashboard or by emailing us. A full refund is issued to the original payment method.
• After dispatch – Refuse delivery or raise a return request under this policy.

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10. Abuse of Policy

Frequent or excessive return requests, especially if items are used or damaged, may lead to limits on your account or refusal of future returns.

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11. Contact & Grievance Redressal

Returns & Refunds Desk
BDSM Private Limited (E-commerce Division)
Shop No-4, Kh.no-90 Meerut, Ghaziabad, Uttar Pradesh, India, 201001

Email: bdsmpvtltd@gmail.com
Phone: +91 8512827601
Website: https://bdsmstore.shop